Refund policy

Refund Policy

Company Name: Ballstad AS
Address: Idrettsgata 71, 8370 Leknes, Norway
Website: www.ballstad.global
Contact Email: contact@ballstad.global

100% Satisfaction Guarantee

At Ballstad AS, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with a product purchased through our website, you may request a return within 30 days of receipt.

Return Conditions

  • Products must be returned in reasonable condition.

  • The customer is responsible for arranging and covering return shipping costs, except in cases where the product was damaged upon arrival or an incorrect product was delivered.

  • We recommend using a tracked shipping service for returns.

International Orders (DDP)

For international orders shipped DDP (Delivered Duty Paid):

  • Original outbound shipping costs are non-refundable.

  • Any customs, duties, administrative, or return shipping charges incurred due to failed delivery may be deducted from the refund.

  • If a shipment is refused, not collected, abandoned, or destroyed by customs authorities, a refund may not be possible.

Address & Delivery Responsibility

The customer is responsible for providing accurate and complete delivery information.

If a shipment cannot be delivered due to incorrect address details, refusal of delivery, or failure to cooperate with customs authorities, Ballstad AS reserves the right to:

  • Deduct all shipping, customs, and administrative costs from any refund;

  • Issue a partial refund to cover direct losses;

  • Refuse a refund if the product is not returned or is destroyed by customs.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately at contact@ballstad.global.

  • We will cover the return shipping cost.

  • A replacement product will be sent at no additional charge, or a full refund will be issued.

Refund Processing

  • Refunds will be issued to the original payment method.

  • Processing time is typically 1–7 business days, depending on the payment provider.

  • Your bank or payment provider may require additional time to finalize the refund.

Right to Refuse or Cancel Orders

Ballstad AS reserves the right to cancel and refund any order if shipment becomes impossible due to:

  • Customs restrictions

  • International sanctions

  • Carrier limitations

  • Regulatory changes

In such cases, a full refund will be issued.

Important Notes

Due to the nature of food supplements, we may refuse returns of products that have been opened or used beyond reasonable inspection, unless required by applicable consumer protection laws.